TERMS OF USE
- Kayo Trading Co., Ltd. (hereinafter referred to as "our company") guarantees that all products sold by our company through the mail order sales (hereinafter referred to as "this service") on the official website of the brand "ON ONE'S OWN" (collectively referred to as "this website") are genuine products of this brand. Those who use the services operated by our company should read these terms of use before using them. These terms of use apply to all members (referred to as "members" in Article 3 of these terms of use) . This website provides the services on the premise that members agree to these terms of use.
- Article 1: Changes to and acceptance of terms
- 1. This website reserves the right to change all or part of these terms and conditions as necessary without the prior consent of the members of this service, and the members agree to this. Since we will not contact members individually each time such changes are made, please check the latest terms and conditions posted on this page when using this service.
2. If you use the Service after these Terms have been changed, we will assume that you have agreed to the changes to the Terms and will continue to provide you with the Service.
- Article 2: Terms of Use and Other Provisions
- These Terms of Use are the terms and conditions agreed between the Member and our company to allow the Member to use this service comfortably. When using this service, the Member is deemed to have agreed to these Terms of Use and other terms (meaning the privacy policy, the display based on specific commercial transactions, and other terms and conditions posted on this website, etc.). Please be aware of this before using this service.
- Article 3 Membership
- 1. In these Terms of Use, a "member" refers to an individual who wishes to register as a member of this website, who applies for membership registration in accordance with the procedures specified by the Company, and whose application has been approved by the Company.
2. The Company may not approve the application of a person who wishes to register as a member if the person falls under any of the following items: (1) If it is discovered that the person has been subject to cancellation of membership registration or other disposition due to a past violation of these Terms of Use, or if the Company has reasonable grounds to believe that the person may violate these Terms of Use in the future.
(2) If the application contains false information.
(3) In addition to the above, if the Company determines that a Member is inappropriate for membership.
3. Even after the completion of the membership registration under paragraph 1, if it is found that the member falls under any of the items in the preceding paragraph, the Company may revoke the approval of the member. Even if the approval is revoked, the member will not be relieved of the responsibility for fulfilling the obligations under these Terms of Use, such as payment obligations that have already been incurred through the Service.
- Article 4 User's Personal Information
- When using this service, the address, name, telephone number, and other information entered on this website, including your usage status, will be registered as personal information in this website's database. This website will handle the registered information as personal information and will manage it as follows. Please note that if you do not agree to these terms, we will be unable to provide you with our services.
1. Purpose of use of personal information
(1) To manage members and users
(2) For product packaging and shipping operations
(3) To notify you of matters necessary for the operation of our business (including by email)
(4) For advertising, publicity and sales promotion activities (including by e-mail)
(5) To plan campaigns, etc. and conduct surveys
(6) To issue and send e-mail newsletters
(7) To manage purchase and billing information related to the purchase and use of products and services, and to bill for charges
(8) To respond to various inquiries and after-sales service
(9) To research and analyze marketing data and develop new services
2. Entrustment of personal information In providing services to customers through this website, we may entrust all or part of the handling of personal information for the purposes described in "1. Purpose of use of personal information" above. In such cases, we will select a contractor that meets sufficient personal information protection standards and will only do so after concluding a contract regarding personal information protection.
3. Regarding the disclosure of personal information, when an individual requests notification of the purpose of use of the personal information to be disclosed, disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of provision to a third party, we will respond sincerely in accordance with laws and regulations.
In order to make complaints or inquiries about personal information or to process disclosure of personal information, a document that can verify your identity as the person in question or their representative is required. Please note that you will be charged a fee set by our company for notification of the purpose of use of personal information or for requests for disclosure.
4. Our personal information protection manager and contact point for complaints, consultations, etc. Kayo Co., Ltd.
Customer support
Email: ononesownofficial@gmail.com
- Article 5 Purchasing Products and Precautions
- 1. Members may use this service to purchase products from our company. If a member wishes to purchase a product from our company, he/she shall complete the order application procedure in accordance with the method designated by our company.
2. When our company sends an email or SMS to the effect that it has accepted the order application in the preceding paragraph, a sales contract for the purchase of the relevant product will be concluded between the member and our company.
3. Prior to the conclusion of a contract pursuant to the preceding paragraph, we reserve the right to reject any application from a member, regardless of the reason.
4. Even after the conclusion of a contract pursuant to paragraph 2, if a Member engages in fraudulent or inappropriate conduct in relation to the use of the Service, the Company may terminate the contract or take any other measures that the Company deems appropriate.
5. Please note that we cannot take any responsibility if your application does not reach us due to Internet failure or other reasons beyond our control.
6. In order to purchase products on this website, members must be 20 years of age or older (age of majority). Anyone under the age of 20 (not an adult) may not purchase products on this website without the prior consent of a parent or guardian.
7. If the product price is displayed incorrectly, we may have to cancel your order. Please be aware of this in advance.
8. If the product is returned due to a long absence or refusal to receive it without any contact from the customer, or if there are repeated returns or cancellations due to customer's personal reasons, we may not be able to accept your order from the next time. Thank you for your understanding.
9. If any of the following reasons occur in a product transaction with a member, or if a reason deemed ineligible occurs, our company reserves the right to cancel the shipment of the ordered product and to suspend future orders.
When the product is refused delivery.
When you are absent for an extended period of time.
10. If there is a large number of orders, the product may be out of stock even if the order has been confirmed. Thank you for your understanding in advance.
- Article 6 Return and exchange of products
- 1. Product returns and exchanges will only be available if the reason is due to product defects, incorrect product, or other reasons attributable to our company, and if the Member contacts our customer support (ononesownofficial@gmail.com) by email within the period specified by our company (within 7 days) after receiving the product.
- When contacting us, please include the following information in your email:
(1) Your order number, your name and phone number when placing your order
(2) Your choice of return or exchange and your reason for wanting to return or exchange the product
(3)Product name, price, quantity
(4) Your desired bank transfer details (only for those who wish to return an item)
(5) Name of financial institution, branch name, type, account number, and name (written in katakana) -
3. Please note that we cannot accept returns or exchanges in the following cases:
(1) Discounted items, sale items, pre-order items, and items for which it has been advised at the time of sale that they cannot be returned or exchanged.
(2) If the product has already been used (e.g., a product that has been clearly worn but not tried on, a product that has been washed, etc.)
(3) If scratches, dirt, odor, or product defects occur due to reasons attributable to the member.
(Products that have become dirty or damaged while in the customer's possession, or products where accessories, delivery notes, product tags or labels have been removed or lost)
(4) If the condition of the returned item is significantly different from that of the item when it was delivered (including cases where the condition of the box or accessories is different).
(5) If the item is different from what the member expected, does not suit the wearer, the size is not suitable, or other reasons are the member’s own. - (6) Tatami wrinkles, odors, etc. are not considered defective products.
- (7) We do not accept returns or exchanges of headwear or items that come into direct contact with the skin (turtleneck sweaters, swimwear, leggings, tights, etc.) after they have been tried on.
- (8) Products for which no prior communication has been made, regardless of the reason.
(Please note that if you return the item cash on delivery without contacting us in advance, we will refuse to accept it.) - (9) If more than 7 days have passed since the product arrived.
- * Normally, if your package is returned due to an extended absence, you will be responsible for the shipping and handling fees.
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* Due to the nature of fabric products, there may be an error of about 2 cm in the actual measurements on the size chart.
Products with a size difference of up to 2cm from the size chart will be subject to return or exchange at the customer's discretion, and shipping costs will be borne by the customer. - 4. Exchanges are only available for changes in color or size of the same product number. Please note that we cannot accept exchanges for products with different product numbers.
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*Customers will be responsible for shipping and handling fees for returns and exchanges due to customer convenience. The handling fee for returns is usually 10% of the product price.
If the product you receive is different from the one you ordered, or is damaged or soiled, we will promptly replace it. - 5. If within 7 days of receiving the product, the member sends us an email with a request for return or exchange, stating the reason for the return, and we determine that the product needs to be inspected and reply to that effect by email, the member must promptly send the product to us using the method specified by us. If we determine that the product you sent needs to be exchanged, we will exchange it for an equivalent product, or if we do not have an equivalent product in stock, we will refund the purchase price. We will cover the shipping costs for returns and exchanges due to product defects, incorrect products, or other reasons attributable to our responsibility.
6. If a member returns a product to our company without contacting us in advance, our company may re-return the product to the member. In addition, we may charge the member for the cost of returning the product. - If the product you receive is defective or has been delivered by mistake, we apologize for the inconvenience, but please contact us within 7 days of receiving the product and tell us the reason for return.
We will contact you later regarding the return address and shipping costs (covered by us).
・Return and exchange information
Email: ononesownofficial@gmail.com
Business hours: 9:00-12:00, 13:30-17:00 (weekdays)
*We are closed on New Year's holidays, Saturdays, Sundays, and public holidays.
- Article 7 Notification of Changes and Withdrawal
- 1. If there are any changes to the Member's address, name, telephone number, or any other information that the Member has notified the Company, the Member must notify the Company promptly.
2. If a Member wishes to cancel his/her membership, he/she may do so at any time by accessing the member menu on this website and following the prescribed procedures.
3. Even after the cancellation procedure in the preceding paragraph has been completed, the Member shall not be relieved of any and all obligations, including payment obligations, that have already been incurred as a result of the Member's use of the Service.
- Article 8 Prohibitions
- Members shall not engage in the following acts:
(1) Any action that may hinder the operation of the Service or cause disruption to the Service.
(2) Any act that infringes or may infringe on the intellectual property rights (including but not limited to trademarks and copyrights), assets, trust, privacy, etc. of other members, third parties, or our company.
(3) Using the Service through unauthorized use of an email address or password
(4) Using the Service with a fraudulent credit card
(5) Any act that causes or may cause inconvenience, disadvantage or damage to other members, third parties or the Company
(6) Unauthorized reproduction or redistribution of the contents of our emails or website
(7) Any act that violates laws and regulations or public order and morals, or that may be likely to do so.
(8) Any other act that violates any of these Terms of Use or that the Company deems inappropriate.
- Article 9 Management of email addresses and passwords
- 1. Members shall be responsible for managing their own email addresses and passwords.
2. Members must not transfer, lend, or disclose their email addresses and passwords to third parties. Members shall be responsible for any damages arising from insufficient management of their email addresses and passwords, errors in their use, or use by a third party, and the Company shall not be held liable in any way.
3. If a Member finds that his/her email address and password have been illegally used by a third party, he/she shall immediately contact the Company.
- Article 10 Copyright, Trademarks and Intellectual Property Rights
- 1. All rights to the content provided through this Service (images, copies, duplications, sale, resale, text, designs, logos, videos, programs, etc.) (hereinafter referred to as "Content") belong to our company.
2. Regardless of the purpose, if we discover any unauthorized duplication, reproduction, or other secondary use of the content of this Service that is prohibited by domestic or international copyright laws, we will take legal action to stop it and request compensation for damages caused to our company.
3. If a Member violates these Terms and Conditions and a dispute arises between the Member and a third party, the Member shall resolve such issue at his/her own responsibility and expense and shall not cause any loss or disadvantage to the Company.
- Article 11 Suspension of Use of the Service and Cancellation of Membership Registration
- If a member violates these terms and conditions and the Company determines that the member is inappropriate to be a member, the Company may suspend provision of the Service to the member or cancel the member's registration without prior notice to the member.
- Article 12 Payment Method
- 1. Payment methods for this service shall be payment upon receipt of the product when it is delivered (cash on delivery payment) , payment by credit card in the Member's name (credit card payment), or any other payment method specifically approved by our company.
2. The payment amount for the product is the total of the product price including consumption tax, shipping fee, and cash on delivery fee for cash on delivery. If you pay by credit card, you will be subject to the terms of the separate contract between the member and the card company.
3. If you select cash on delivery as your payment method, you will be required to pay a cash on delivery fee unless otherwise specified on the product page.
- Article 13 Disclaimer
- 1. Disclaimer of Liability for Products The Company does not guarantee the quality, performance, suitability of the products, or any other aspects of the products sold through the Service, except for the matters set forth in Article 5 of the Terms of Use. However, this does not apply in cases where the Company is guilty of willful or gross negligence.
2. The color, shape, etc. of the products may differ from what is displayed on the screen depending on the performance and settings of the display or monitor used by the Member.
3. With regard to contacting members regarding products and this service, and sending products, our company will handle such communication and delivery procedures in accordance with the information registered by the member, and will therefore be exempt from responsibility.
4. The Company will be exempt from liability in providing the Service to Members by processing the service in accordance with the information registered by the Member.
5. Except in cases where the Company is guilty of intentional or gross negligence, the Company shall not be liable for any damage suffered by a Member or a third party as a result of the use, change, interruption, suspension or suspension of the Service.
6. We shall not be liable for any damage or disadvantage suffered by a Member as a result of the operation of the Service becoming difficult or impossible due to system maintenance, fire, power outage or other reasons.
7. If a Member causes damage to a third party or has a dispute with a third party in connection with the use of this Service, the Member shall resolve these at his/her own expense and responsibility.
- Article 14 Other
- 1. If any matter not specified in these Terms and Conditions or any doubt arises regarding the interpretation of these Terms and Conditions, the Company and a Member shall discuss the matter in good faith and resolve it.
2. If a member becomes liable to pay damages to our company due to non-payment of the purchase price or other violation of these terms and conditions by that member, the member will be responsible for such damages.